Privacy Policy

Last updated: 04 July 2026

Grabbit ("Grabbit," "we," "us," or "our"), operated by Lexy Web Designs PTY Ltd, respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile applications, and related services (collectively, the "Platform"), and outlines your rights under Ghana's Data Protection Act, 2012 (Act 843).

By using the Platform, you consent to the data practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of personal data:

a) Information you provide directly:

Name, phone number, email address
Delivery address(es) and location data
Payment information (processed via third-party payment providers; we do not store full card details)
Account credentials
Vendor business information (for Vendor registrations): business name, address, registration documents, bank/mobile money details
Deliveryman information (for Deliveryman registrations): identity documents, vehicle details, photographs

b) Information collected automatically:

Device information (device type, operating system, unique device identifiers)
IP address and approximate location
App usage data, including pages visited, features used, and time spent on the Platform
Log data and crash reports

c) Information from third parties:

Information from social login providers (e.g., Google), where you choose to register or log in using such services
Information from payment processors regarding transaction status

2. How We Use Your Information

We use the personal data we collect to:

Create and manage your account;
Process and fulfil orders, including coordinating between Customers, Vendors, and Deliverymen;
Process payments and prevent fraud;
Provide customer support;
Send order updates, notifications, and service-related communications;
Send promotional and marketing communications, where you have consented to receive them;
Improve and personalize the Platform and develop new features;
Monitor and analyze usage trends and performance;
Comply with legal obligations and enforce our Terms & Conditions;
Ensure the security and integrity of the Platform.

3. Legal Basis for Processing

We process your personal data on the following legal bases, consistent with the Data Protection Act, 2012 (Act 843):

Your consent;
Performance of a contract to which you are a party (e.g., fulfilling your order);
Compliance with a legal obligation; and
Our legitimate business interests, provided these do not override your fundamental rights and freedoms.

4. How We Share Your Information

We may share your personal data with:

Vendors, to the extent necessary to fulfil your order (e.g., name, delivery address, order details);
Deliverymen, to the extent necessary to complete delivery (e.g., name, phone number, delivery address);
Payment processors, to process transactions securely;
Service providers, who perform functions on our behalf, such as SMS/OTP delivery, cloud hosting, and analytics;
Regulatory or law enforcement authorities, where required by law or to protect our legal rights;
Business transferees, in the event of a merger, acquisition, or sale of assets, subject to appropriate safeguards.

We do not sell your personal data to third parties for their own marketing purposes.

5. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this Privacy Policy, including to satisfy legal, accounting, or reporting requirements. When personal data is no longer required, we will securely delete or anonymize it.

6. Data Security

We implement reasonable technical and organizational measures designed to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Your Rights

Under the Data Protection Act, 2012 (Act 843), you have the right to:

Be informed of the personal data we hold about you;
Access your personal data;
Request correction of inaccurate or incomplete data;
Request deletion of your personal data, subject to legal exceptions;
Object to the processing of your personal data in certain circumstances;
Withdraw consent at any time, where processing is based on consent;
Lodge a complaint with the Data Protection Commission of Ghana.

To exercise any of these rights, please contact us using the details in Section 11 below.

8. Cookies and Tracking Technologies

The Platform may use cookies and similar tracking technologies to enhance your experience, remember your preferences, and analyze usage patterns. You can control cookie preferences through your browser or device settings, though disabling cookies may affect certain features of the Platform.

9. Children's Privacy

The Platform is not intended for use by individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have inadvertently collected personal data from a child, we will take steps to delete such information promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on the Platform with a revised "Last updated" date. Continued use of the Platform after changes take effect constitutes acceptance of the revised policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Grabbit Email: info@grabbitgh.com Phone: +233 552 870 892 Address: Tema, Ghana

You may also contact the Data Protection Commission of Ghana if you believe your data protection rights have been violated: Website: www.dataprotection.org.gh

Privacy policy